What’s on the table
My role is to bring clarity, calm, and practical solutions so you can focus on what you do best. You don’t have to have all the answers right now. That’s what I’m here for.
Below you will find the core services I offer, each designed to strengthen your concept, improve performance, and elevate the guest experience.
Concept & Guest Experience Design
Craft or refine the overall guest journey — from the moment they walk in to the time they leave.
Shape the ambiance, music, lighting, and vibe to align with the hospitality goals.
Help define the service style: casual, fine dining, interactive, etc., always with guest comfort in mind.
Event Planning
Planning and execution of in house and partnered events
Manage large party bookings, systems, software, and menus
Outreach to find new clients and event opportunities
Branding & Hospitality Messaging
Make sure branding, menus, social media, and marketing all communicate the restaurant’s personality.
Help develop a voice that feels authentic, warm, and aligned with the guest experience.
Financial Performance
Balance profitability with the intangibles that make people return — ambiance, generosity, and trust.
Help owners make smart investments in staff, decor, or guest experiences that pay off long-term.
Review P&Ls (profit and loss statements), budgets, and food/labor costs.
Identify areas of leakage or overspending.
Help set KPIs (key performance indicators) and improve margins.
Hospitality Training & Staff Development
Instill a culture of genuine hospitality, not just customer service.
Train FOH (front-of-house) staff to deliver warm, intuitive, and personalized service.
Teach how to read tables, handle complaints with grace, and build rapport with guests.
Develop training programs for servers, chefs, and managers.
Improve leadership, communication, and customer service skills.
Set or restructure roles and responsibilities.
Create SOPs that support both efficiency and a sense of calm for guests.
Operations & Efficiency
Optimize the flow of service so it feels effortless to the guest.
Reduce wait times and awkward transitions (e.g., long waits for the check, clunky table transfers).
Assess day-to-day workflows in the back and front of house.
Recommend systems or changes to increase speed and reduce waste.
Turnarounds with a Heart
If the restaurant is struggling, assess where the guest experience is falling short.
Focus not just on cost-cutting but on restoring trust, warmth, and connection.
Streamline costs, update branding, improve service, and relaunch.
Menu Engineering
Align food and beverage offerings with the emotional tone of the space (comforting, exciting, luxurious, etc.).
Design or optimize the menu for profitability and appeal.
Analyze food cost, portion control, and pricing strategy.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!