I worked with Anna-Lisa at KACHKA for about three and a half years. Over that time I went from a seasoned server who was 'rough around the edges' to my first position in leadership as a lead, and then, eventually, KACHKA's service manager. I very much consider her a mentor and learned a lot from her in terms of interpersonal skills, team building, conflict resolution and overall organizational skills. She taught me the importance of SOP's (standard operating procedures) and the impact they have on building and running a successful business. Now, as a manager of a Portland institution, I think AL’s fingerprints can be found throughout not only my own management style but throughout the entire infrastructure of a business that’s celebrated over a decade of success!”
Anna-Lisa really made me feel that it was OK to ask questions. That's what makes strong leaders -- Anna-Lisa created such a welcoming, professional atmosphere where I’ve been able to learn so much. I didn't come from a service background and thanks to her, I’ve gained solid skills and more importantly, confidence, in food service, customer relations, and building systems – all in a way that feels approachable and easy to pick up. She has a real knack for breaking things down clearly and making sure everyone feels supported and heard. She's talented at finding opportunities to improve and building systems that make sense. It’s been amazing to work alongside her, and I’ve learned more than I ever expected in hospitality, service, and leadership. I’m so grateful to have AL as my mentor and friend.
